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Working on teams, we need to help other people every day.
But some of the most common feedback about help given is that it misses the mark: We can give so little support that we’re no help at all, or so much support that it feels like we’ve just taken over the task. How do we calibrate the support we give to the situation?
I’ve found useful insights for this problem outside the technical field, particularly in the design of puzzles like escape rooms. I’ll share what I’ve learned from the experts in hinting, and some examples of how I’ve applied these techniques, both one-on-one and in the design of better processes. You’ll come away with a concrete model to give better, more effective guidance in any context, whether it’s helping a team member stretch to tackle a new problem, or helping with your child learn from their homework.
