Managing performance with clarity and empathy

We’ll be exploring how to address underperformance in this module – but how can you even tell if someone is underperforming? For underperformance to be genuinely established – both you and the person you’re managing need to have clearly defined metrics for success and failure. 

We’ll outline how to set clear expectations for your reports in this session. We’ll look at how you need to write and communicate these expectations and set out what to do when your report is missing them. We’ll identify traps that new managers fall into, how to avoid them, and how to gain the confidence to say ‘you’re not meeting the expectations of the role’.