August 24, 2020
Providing feedback is such a fundamental concept within management that it’s surprisingly easy to overlook it as a skill. But delivering feedback is indeed a skill, and it can be done well or done poorly. Luckily it’s something we can all improve in as long as we approach delivering feedback strategically.
Using Lara Hogan’s Feedback Equation, I’ll discuss how managers can deliver both redirecting and reinforcing feedback that is specific, objective, and actionable. I’ll also discuss why the context in which you deliver feedback is critical for its reception, and reflect on why the opportunity to deliver feedback is a privilege rather than a burden.
Personal reflection
After you watch the talk, take a few minutes to think about the following:
- What’s a time in your life when you felt like your personal context was really important for you at work?
- What did your manager do to support you, or what could they have done better?
August 24, 2020
