There are times when someone on your team will approach you saying that something needs to change, maybe it’s a piece of company culture or a practice.
As leaders, we talk often about offering good feedback and direction, but we often fail at its deceptively difficult counterpart—the craft of listening. How can you better understand the underpinnings and science of a listening practice applied specifically to difficult situations—in which you have little opportunity to control the context—and build better skills for comprehensive, empathetic listening?
In this session, we will discuss tactics for supporting safe and open one-on-one spaces for listening and understanding constructively.
In this session, two speakers will give their perspectives on a situation involving a difficult conversation. One perspective will be from the manager, and the other from the person being managed.