Swati Bansal

Swati bansal is an Engineering Manager with extensive experience building and scaling SaaS products and engineering teams. She currently leads teams at Zendesk, where she focuses on developing AI-powered agents and automation solutions that transform customer experience at scale.

With a background spanning product engineering and leadership, Swati thrives on creating systems — both technical and human — that enable teams to deliver with clarity, speed, and impact. She’s passionate about the intersection of technology, collaboration, and continuous learning.