New York

October 15–17, 2025

Berlin

November 3–4, 2025

London

June 2–3, 2026

Rooting out sneaky sources of toil

What to do next when unplanned work is killing velocity.

Manfred Moser, Mallika Rao, Cheng Leong and Dominique Simoneau-Ritchie

Date & time

17:00

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When it comes to building and running software, some degree of toil is to be expected. 

But when your most creative minds and critical thinkers lose increasing chunks of their time to incident response, remediation and reactive work, innovation stalls.  

Hear from engineers who have successfully regained the balance between toil and boosting the productivity of engineering teams. We’ll share strategies for slashing time-consuming toil without compromising safety.

Key takeaways:

  • Where unplanned engineering toil is coming from and why it keeps increasing
  • How engineering teams reduce reactive and remedial work
  • How to slash sneaky sources of toil, without compromising on safety

panelists:

Manfred Moser

Senior Principal Developer Relations Engineer
Chainguard

Cheng Leong

Incident Analyst
Indeed
Mallika Rao LeadDev

Mallika Rao

Engineering Manager
Netflix

Moderator:

Dominique Simoneau-Ritchie

Technical advisor and leadership coach